Karen Murray - Alumna Emeritus
Karen Murray is the Director of Retail Service & Solutions at Florida Telco Credit Union and is a member of the ServiStar Alumni Emeritus Program
. In her role she is responsible for developing the Service & Solutions culture at Florida Telco, interacting with all members of the leadership team in their respective areas of responsibilities and act as liaison with Michael Neill & Associates to integrate the ServiStar program into the culture.
Although Karen has been with Florida Telco for only 3 years, she brings with her over 19 years of banking & credit union experience. Karen has held positions such as AVP, Branch Manager, Assistant Branch Manager, & Director of Branch Operations.
Karen's responsibilities also include ongoing coaching and training for all coaches & employees, she facilitates all coaching round tables, new management coaching development training, and new employee service excellence training.
Karen review's all member mystery shops, loans, and new member surveys. She also provides management with these reports and other information as needed.
In 2000, Karen was recognized for completing the Management Training Program at Educational Community Credit Union (currently Community 1st Credit Union). She is a member of the Credit Union Executive Society and Certified in Sales & Service.