Karen Murray - Alumna Emeritus
Karen Murray is the former Director of Retail Service & Solutions at 121 Financial Credit Union and is a member of the ServiStar Alumni Emeritus Program
. In her role, she was responsible for developing the Service & Solutions culture at 121 Financial Credit Union, interacting with all members of the leadership team in their respective areas of responsibilities and acting as liaison with Michael Neill & Associates to integrate the ServiStar program into the culture.
Karen brings with her over 20 years of banking & credit union experience. Karen has held positions such as AVP, Branch Manager, Assistant Branch Manager, & Director of Branch Operations.
Karen's responsibilities have included ongoing coaching and training for all coaches & employees, facilitating coaching round tables, and implementing new management coaching development training, and new employee service excellence training.
In 2000, Karen was recognized for completing the Management Training Program at Educational Community Credit Union (currently Community 1st Credit Union). She is a member of the Credit Union Executive Society and Certified in Sales & Service.