Wendy Jackson - Alumna Emeritus
Wendy Jackson is the AVP for the Service and Sales Experience at LGE Community Credit Union, and a member of the ServiStar Alumni Emeritus Program
. In her role at the credit union, she oversees the continued development of their service and sales initiatives. This includes facilitating a support coach roundtable, front-line leadership coaching and training, and the "Reading to Succeed" Leadership book club. She is the editor for the credit union's monthly service publication 'Service Central', and helps to direct LGE's rewards, recognition and accountability programs. Wendy also interacts regularly with the credit union's leadership Management team, providing strategic service and sales goals for service excellence.
Wendy began her financial career working her way through management at a bank in Atlanta, GA. It was at this bank that Wendy was first introduced to credit unions by managing a processing center that offered check processing services to the credit union industry. She was hired at LGE to work in Computer Operations in 1987, and has since been involved in several key teams that have helped to prepare her for her current role. Wendy was a Loan Officer and a Branch Manager. She was AVP of Consumer Lending for 12 years, and in 2009 she was asked to lead the organization's Service Initiative, IRA Services and Call Center Operations.
LGE, an organization that is over 65 years old, partnered with Servistar
to create a service and sales focused culture. MNA's aggressive timeline, the experience of the Servistar
team and Wendy's passion for excellence service were a perfect match to overcome the organization's process-driven past. LGE is now regularly recognized as being a financial institution that their members would recommend to others, and for creating unique 'WOW' Moments. Today, LGE has a reputation of fulfilling their mission, "Being Dedicated to Our Member's Financial Well-Being". Per Wendy, "High standards create high 5's!".