Michael Neill & Associates, Inc.
Email info@michaelneill.com
Thu, Nov 23, 2017
ServiStar Sales : Which ServiStar is Right for Your Credit Union?
ServiStar has two versions to meet the needs of every credit union.

ServiStar Member Experience Builder
ServiStar Member Experience Builder is an 18-24 month long program designed for credit unions that want to improve profitability by creating a distinctive organizational culture with an outstanding Member Experience as its competitive advantage. ServiStar Member Experience Builder will align your credit union's culture with its primary objective/mission, to improve the financial well being of its members, via needs based selling and great service. ServiStar Member Experience Builder will improve both employee engagement and credit union profitability. ServiStar Member Experience Builder delivers all the tools to make your credit union great.
  • Leadership Training and Development
  • Coaching Training and Development
  • Sales Training
  • Referral Training
  • Goal Setting and Benchmarking of sales, referral and service performance
  • Incentive/Recognition Program Development
  • ServiStar Implementation Project Management with a MNA Client Relations Manger
  • Unlimited consulting access
  • Annual Users Group Meeting
  • Product Knowledge Manual Development/Review
  • Product Knowledge Certification Testing
  • Credit Union Mission Statement Analysis and Recommendations
  • Development of Service Promises
  • Development of Service Standards
  • Measurement systems for Sales, Referrals, Internal Service and Member Experience
  • New Member On-boarding review/recommendations/development
  • Internal and External Service Training
  • Pre-employment Testing
  • Behavioral Interviewing Questions
  • Position Description Review and Improvement Recommendations
  • New Employee Orientation Review and Improvement Recommendations
  • New Employee Training Timeline Review and Improvement Recommendations
  • Performance Evaluation Review and Development


ServiStar Selling Solutions
ServiStar Selling Solutions is a 10 month long program designed for credit unions that want to build a frontline staff of engaged advocates who consistently and effectively offer credit union products and services that will improve the financial life of your members and credit union profitability. ServiStar Selling Solutions delivers all the tools to create great needs-based selling.
  • Leadership Training and Development
  • Coaching Training and Development
  • Sales Training
  • Referral Training
  • Goal Setting and Benchmarking of sales, referral and service performance
  • Incentive/Recognition Program Development
  • ServiStar Implementation Project Management with a MNA Client Relations Manger
  • Unlimited consulting access
  • Annual Users Group Meeting


Click here for a side by side comparison of ServiStar Member Experience Builder and ServiStar Selling Solutions

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